Refund Policy
Last Updated: October 26, 2024
TL;DR Quick Summary
- New servers: Full refund within 3 days of purchase
- Accidental renewals: Full refund if requested within 24 hours
- Technical issues: Pro-rated refund for extended downtime
- Request via account dashboard or email billing@mchost.com
Contents
We want you to be completely satisfied with our Minecraft hosting services. Our refund policy is designed to be fair and transparent, providing you with peace of mind when trying our services.
1.1 Eligible Scenarios
New Server Purchases
All new server purchases come with a 3-day money-back guarantee, no questions asked.
Accidental Renewals
Full refund available within 24 hours of an automatic renewal.
Technical Issues
Pro-rated refunds for service interruptions lasting more than 24 hours.
Billing Errors
Full refund for any duplicate charges or billing mistakes.
2.1 Refund Windows
Different types of refunds have specific timeframes within which they must be requested:
- New Servers: 3-day money-back guarantee from the purchase date
- Accidental Renewals: 24-hour window from the renewal date
- Technical Issues: Pro-rated refund for downtime exceeding 24 hours
- Billing Errors: 30 days to report and request a refund
While we aim to be flexible with our refund policy, certain items and situations are not eligible for refunds:
3.1 Non-Refundable Items
- Domain Names: Domain registrations are non-refundable due to immediate registration with registrars
- Custom Configurations: Services that have been customized to your specifications
- Suspended Services: Servers suspended due to terms of service violations
- Late Cancellations: Refund requests made after the eligible timeframe
We've made our refund process as straightforward as possible. Here's how to request a refund:
4.1 Request Steps
- Log into your account dashboard
- Navigate to Billing → Refund Request
- Select the service and reason for refund
- Submit your request
Refunds are typically processed within 3-5 business days, depending on your payment method.
5.1 Refund Processing
- Credit/Debit Cards: Refunded directly to the original payment card (3-5 business days)
- PayPal: Processed to your PayPal account (1-2 business days)
- Cryptocurrency: Refunded as account credit only, due to price fluctuations
Need help with a refund? Our billing team is here to assist you:
6.1 Support Options
- Email: billing@mchost.com
- Support Ticket: Available through your control panel
- Response Time: Within 24 hours
This refund policy is effective as of October 26, 2024