Terms of Service
Last Updated: October 26, 2024
TL;DR Quick Summary
- You must be 13+ to use our services
- No illegal content or activities on our servers
- We bill monthly, cancel anytime
- We aim for 99.9% uptime but don't guarantee it
- We can terminate services if you break these terms
Contents
By accessing or using our Minecraft hosting services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you and MCHost regarding your use of our services.
1.1 Agreement to Terms
Binding Agreement
By creating an account or using our services, you acknowledge that you have read and agree to these terms.
Updates to Terms
We may modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
Additional Terms
Some services may have additional terms or requirements that supplement these terms.
We provide Minecraft server hosting services designed to give you the best possible gaming experience. Our services include various features and capabilities to help you manage and optimize your Minecraft server.
2.1 Core Services
Server Hosting
Dedicated server resources for running your Minecraft server with various plan options.
Control Panel
Easy-to-use control panel for managing your server, plugins, and settings.
Technical Support
24/7 technical support to help you with server-related issues.
Security
DDoS protection and regular backups to keep your server safe.
3.1 Account Requirements
To maintain the security and integrity of our services, we require all users to meet certain account requirements:
- Age Requirement: You must be at least 13 years old to create an account
- Account Information: You must provide accurate and complete information during registration
- Account Security: You are responsible for maintaining the security of your account credentials
- Account Limitations: One person or entity may not maintain multiple free accounts
Our payment terms are designed to be transparent and fair. Understanding these terms is essential for maintaining uninterrupted service.
4.1 Billing Practices
Monthly Billing
Services are billed monthly in advance. Your billing date is based on your signup date.
Payment Methods
We accept major credit cards, PayPal, and select cryptocurrencies for payment.
Failed Payments
After failed payments, we'll attempt to retry before suspending services. You'll receive notifications about payment issues.
Price Changes
We reserve the right to modify prices with 30 days advance notice. You'll have the option to cancel before changes take effect.
4.2 Refunds
Our refund policy is detailed in our separate Refund Policy document. Generally:
- New Servers: Eligible for refund within first 3 days
- Renewals: May be refunded within 24 hours of automatic renewal
- Service Issues: Pro-rated refunds for extended service disruptions
Our acceptable use policy is designed to protect all users and maintain the integrity of our services. Violation of these terms may result in immediate service termination.
5.1 Prohibited Activities
The following activities are strictly prohibited on our services:
- Illegal Content: Any content or activities that violate applicable laws or regulations
- Malicious Software: Distribution of malware, viruses, or other harmful code
- Network Abuse: DDoS attacks, network scanning, or other harmful network activities
- EULA Violations: Content or modifications that violate Minecraft's End User License Agreement
5.2 Resource Usage
While we provide generous resources, they must be used responsibly:
- Fair Usage: Resources must be used for their intended purpose
- Resource Limits: Staying within allocated resource limits of your plan
- Monitoring: We monitor resource usage to maintain service quality
We strive to provide reliable service while being transparent about our limitations and responsibilities.
6.1 Service Availability
Uptime Target
We aim for 99.9% uptime but this is not a guaranteed service level agreement (SLA).
Maintenance
Scheduled maintenance will be announced at least 24 hours in advance through our status page and email.
Force Majeure
We're not liable for downtime caused by circumstances beyond our reasonable control.
7.1 Account Termination
Either party may terminate this agreement under the following conditions:
- User Termination: You may cancel your service at any time through your control panel
- Terms Violation: We may terminate services for violations of these terms
- Non-Payment: Services may be terminated after extended payment failures
7.2 Post-Termination
Upon termination of services:
- Data Retention: Server data will be retained for 7 days after termination
- Refunds: Any applicable refunds will be processed per our refund policy
- Access: All access to services and resources will be immediately terminated
Our API is provided to enhance your ability to manage your services programmatically. Use of the API is subject to additional terms.
8.1 API Usage
Rate Limits
API requests are subject to rate limiting to ensure fair usage for all users.
Security
API keys must be kept secure and should never be shared or exposed publicly.
Monitoring
We monitor API usage for abuse and may revoke access for violations.
We're here to help you understand and comply with these terms.
9.1 Support Channels
- Legal Inquiries: legal@mchost.com
- Support Tickets: Available through your control panel for faster response
- Response Time: We aim to respond to all inquiries within 24 hours
This terms of service is effective as of October 26, 2024